Effective Date: April 4, 2026
Last Updated: April 4, 2026
Driven Software Solutions LLC ("Company," "we," "us," or "our") operates CallerFriendly and related services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services, visit our website at callerfriendly.com, or interact with our IVR phone system.
1. Information We Collect
a. Information You Provide
- Contact Information: Name, phone number, email address, company name.
- Account Information: Business details, billing address, login credentials.
- Support Interactions: Reason for calling, support issue descriptions, verification responses provided during calls.
b. Information Collected Automatically
- Call Data: Caller ID, call duration, call recordings (when disclosed), IVR menu selections.
- SMS Data: Phone numbers, message delivery status, opt-in/opt-out status.
- Device and Usage Data: IP address, browser type, pages visited, and interaction timestamps when using our web platform.
c. Information from Third Parties
- CRM and account data from integrated platforms (e.g., DrivenSuite) to facilitate customer support.
2. How We Use Your Information
| Purpose | Data Used |
|---|
| Provide and operate our services | Contact info, account details, call data |
| Route calls and manage IVR interactions | Phone number, menu selections |
| Send SMS notifications (support alerts, confirmations) | Phone number, interaction details |
| Verify caller identity during support calls | Name, company, email |
| Create and manage support tickets | Contact info, issue description |
| Improve our services and AI assistants | Aggregated and anonymized interaction data |
| Comply with legal obligations | As required by law |
3. SMS and Telephone Consumer Protection
Your consent to receive SMS messages is obtained when you:
- Call our support line and interact with our IVR system
- Verbally consent during a support call to receive text message follow-ups
- Submit a contact form or sign up for an account on our website
- Provide your phone number to a sales or support representative
We will never:
- Sell, rent, or share your phone number or SMS consent with third parties for marketing purposes
- Send unsolicited marketing messages without your explicit consent
- Share your opt-in data (including phone numbers and consent records) with any third parties, except as required for message delivery through our telecommunications provider
Opt-Out: Reply STOP to any SMS message to immediately unsubscribe. Reply HELP for assistance. You can also contact us at support@callerfriendly.com or call (470) 470-4450.
Message frequency varies. Message and data rates may apply.
4. How We Share Your Information
We do not sell your personal information. We may share information in the following limited circumstances:
- Service Providers: With trusted third-party providers who assist in operating our services (e.g., Twilio for telephony and SMS, cloud hosting providers). These providers are contractually bound to protect your data.
- AI Processing: Call interactions may be processed by AI services (e.g., OpenAI) to provide real-time assistance. No personally identifiable information is retained by AI providers beyond the session.
- Within Our Organization: Between CallerFriendly and affiliated brands (Driven Software Solutions, Driven Payments, DineNGo, Post Friendly, Order Friendly, CRM Friendly) to provide integrated support.
- Legal Requirements: When required by law, regulation, legal process, or governmental request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encrypted data transmission (TLS/SSL) for all web and API communications
- Secure authentication for account access
- Access controls limiting employee access to personal data on a need-to-know basis
- Regular security reviews and monitoring
No method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:
- Account Data: Retained while your account is active and for up to 12 months after account closure.
- Call and SMS Records: Retained for up to 24 months for service quality and compliance purposes.
- Support Tickets: Retained for up to 36 months.
You may request earlier deletion by contacting us (see Section 9).
7. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Opt-Out of SMS: Reply STOP to any message or contact us directly.
- Withdraw Consent: Withdraw consent for data processing at any time (this will not affect the lawfulness of prior processing).
To exercise any of these rights, contact us at support@callerfriendly.com.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will promptly delete it.
9. California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, and opt out of the sale of personal information. We do not sell personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
11. Contact Us