Terms and Conditions - CallerFriendly

Effective Date: April 4, 2026

Last Updated: April 4, 2026

1. Acceptance of Terms

By using CallerFriendly services provided by Driven Software Solutions LLC ("Company," "we," "us," or "our"), including but not limited to our IVR call management platform, SMS notifications, and related services, you ("User," "you," or "your") agree to be bound by these Terms and Conditions. If you do not agree, do not use our services.

2. Description of Services

CallerFriendly provides cloud-based telephony and communication services including:

Interactive Voice Response (IVR) call routing and management
SMS text message notifications related to customer support interactions
CRM integration and customer account management tools
AI-assisted call handling and customer verification
Call campaign management and analytics

3. SMS Messaging Terms

By providing your phone number and interacting with our IVR system or opting in to receive messages, you consent to receive SMS text messages from CallerFriendly and its affiliated brands (Driven Software Solutions, Driven Payments, DineNGo, Post Friendly, Order Friendly, CRM Friendly).

Message Types: Support ticket confirmations, call follow-up summaries, appointment reminders, account alerts, and service notifications.
Message Frequency: Message frequency varies based on your interactions. Typically 1-5 messages per support interaction.
Opt-Out: You may opt out at any time by replying STOP to any message. You will receive a confirmation and no further messages will be sent.
Opt-In: By calling our support line, submitting a contact form on our website, or verbally confirming during a support call, you provide consent to receive SMS messages.
Help: Reply HELP to any message for assistance or contact us at support@callerfriendly.com.
Message and data rates may apply. Check with your mobile carrier for details.
SMS is not required to use our services. You may decline SMS and still receive support via phone.
Carriers are not liable for delayed or undelivered messages.

4. User Obligations

You agree to:

Provide accurate and current information when using our services.
Not use our services for any unlawful purpose or in violation of any applicable laws.
Not attempt to gain unauthorized access to any part of our systems or networks.
Be responsible for maintaining the confidentiality of your account credentials.

5. Account and Data

When you interact with our support system, we may create or access a customer account on your behalf in our CRM platform. This account may include your name, phone number, email address, company name, and support interaction history. This data is used solely to provide and improve our services.

6. Intellectual Property

All content, software, and technology provided through CallerFriendly are the property of Driven Software Solutions LLC and are protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our written consent.

7. Limitation of Liability

To the maximum extent permitted by law, CallerFriendly and Driven Software Solutions LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services. Our total liability shall not exceed the amount you paid for our services in the twelve (12) months preceding the claim.

8. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. We may modify, suspend, or discontinue any part of our services with reasonable notice. Scheduled maintenance will be communicated in advance when possible.

9. Third-Party Services

Our services may integrate with third-party platforms including Twilio (telephony), OpenAI (AI assistance), and others. Your use of these integrations is subject to the respective third-party terms of service.

10. Termination

We reserve the right to suspend or terminate your access to our services at any time for violation of these terms. You may discontinue use of our services at any time by contacting us.

11. Changes to Terms

We may update these Terms and Conditions from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated terms. Material changes will be communicated via email or service notification.

12. Governing Law

These terms are governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to conflict of law principles.

13. Contact Information

Driven Software Solutions LLC

Email: support@callerfriendly.com

Phone: (470) 470-4450

Website: https://callerfriendly.com | https://drivensuite.com